FREQUENTLY ASKED QUESTIONS
Need help? Please check the following Frequently Asked Questions!
Shop & Delivery
There is no Gestaltix surcharge for using a Credit Card to make purchases. Payments are made at the time of purchase through our secure credit card facility (via Stripe), with the credit card transaction information securely held and processed by Stripe.
Gestaltix accepts Purchase Orders as payment during the online checkout process. Here's what you need to know:
• Have an authorised PO number created for your order.
• Once you have a PO number, select the items for your order in the Gestaltix shop, add to Cart then go to the Checkout.
• Under "Billing & Shipping Details" enter the delivery address for your order; the Tax Invoice for the order will be issued to the email address you provide.
• Under "Payment Info" choose the Purchase Order option, enter the PO number and press the [Place Your Order] button. You will then receive an email confirming your order has been received and is processing.
• Your order will be shipped once the official PO is received by us.
• Upon shipping of your order, will be emailed the official Tax Invoice which also provides the bank transfer details needed for final payment.
Please note that we only ship within Australia.
We use TRANSDIRECT to contract reliable courier companies such as Fastway, Couriers Please, Toll and TNT, so you can rest assured that your item will be in safe hands.
All items are fully insured & trackable, and we provide all Customers with details of their consignment on the 'My Account' page once shipped, so they can check the progress of their order.
For more details, refer to our Shipping information page.
As outlined in the PRODUCT RETURNS POLICY within our Terms & Conditions; at no cost to you, Gestaltix will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes which result in the shipment of incorrect products to you will also be accepted for return. Please contact Gestaltix directly for further details on how to go about making returns.
Kits
Gestaltix kits continue to engage people in Continuous Improvement across many industry areas, including: Disability, Education, Logistics, Transport, Local council, Fast Moving Consumer Goods, Telecommunications, Mobile field service and many Process industries, refer to our Insights for examples from the field.
Each of the kits are easily integrated into daily work, and have delivered immediate benefits in a diverse range of organisational functions such as: corporate finance, mobile field maintenance services, 24/7 rail control centres, port stevedoring operations, and quality control departments. With the kits being completely scalable, the range of application examples include supporting a single office right through to a national corporate program!
Gestaltix kits are designed to be used by any competent facilitator who understands the principles behind experiential learning; helping participants draw out and develop their own learning during group discussion and make links between their learning and their daily work.
The Facilitator Guides included with each kit provide background information and all the details needed to run each session. Although not essential, many people find it extremely useful to attend and watch one of the sessions using a Gestaltix kit prior to facilitating their own.
Contact us or give us a call to find out more.
The purpose of each Gestaltix kit is to provide fully supported continuous improvement tools and techniques that can be deployed with workplace team members. Each kit delivers far more than just training & team activities; they are each deliberately structured to engage with work teams while at work, educating teams with just enough improvement theory, and then immediately applying and establishing the continuous improvement tools and processes within the group.
The nature of the materials is such that the team simultaneously learns and develops their way forward in real-time based on the key principles and tools provided. As such it is unlikely any external support will be required, but it is available in any case. Contact Gestaltix anytime with any questions, queries or check for understanding required.
Public coaching workshops providing instruction on the use of the Gestaltix kits are scheduled on demand, subject to minimum numbers being available. These are typically 1/2 day sessions which are hands-on demonstrations and detail the use of an individual kit.
Contact Gestaltix via the Contact page to find out more.
About Digital Badges
Gestaltix Digital Badges are issued via the Certifier Digital Badges platform. This allows you as the badge earner to manage the digital badge and the credentials it represents as a secure digital asset.
Digital Badges use blockchain technology to encode the evidence of badge attainment and make them tamper-proof. Badges are published online to make them shareable and instantly verifiable.
Storing, managing and sharing digital badges is free for recipients of Gestaltix Digital Badges.
Claiming & Sharing Badges
Gestaltix Digital Badges are issued soon after you complete a qualifying Gestaltix course. This is not an automated process and can take up to 5 days to occur. Once awarded, you will receive a notification email with a link to claim the badge.
Upon clicking the 'View & Download' link in the notification email, you will be taken to the Certifier Digital Badges web site where the badge can be viewed, downloaded and easily shared. Supporting Badge verification information is provided below the Badge lower down the page.
Once you are on the Certifier badge page, hover your mouse over the Badge image to see shortcut links, or use the links found below the Badge image to share and download your Badge.
[Note - you will need to temporarily disable any ad blocker extensions you have active in your browser for the Share buttons to be visible].
Your digital badge is uniquely coded to yourself and only visible via the direct link. To retrieve a list of Badges issued to yourself use this link: Retrieve your credentials