SHORT COURSES

Develop & Accelerate the Team capabilities!

Intro to Process Improvement Root Cause Analysis (RCA) Workshop Process Streamlining Workshop Failure Modes & Effects Analysis (FMEA) Workshop Data Analysis Masterclass Process Variation Workshop

Intro to Process Improvement

Introduction to Process Improvement

A half-day team session to introduce & develop the process improvement mindset within the team; the Introduction to Process Improvement workshop is a highly interactive and fast paced immersion simulation engaging everyone in the action!

Participants are immersed in the Courier Capers action-learning experience, a uniquely fun way to develop understanding of how customer-back process improvement tools and techniques achieve better outcomes!

Target Audience

This workshop is suitable for:
• Anyone interested in learning more about process improvement, or wanting to develop hands-on skills in using the tools and methods
• Anyone wanting to engage their Team in process improvement tools and methods.
• Process Improvement practitioners who want to explore and experience the use of the Courier Capers kit in a facilited Team event

Workshop Details

Objectives

By the end of this workshop you will have:
• Knowledge of the approach to Process Improvement in workplace.
• Understanding of the team roles and contributions to Process Improvement.
• Experienced the use of preliminary Process Improvement tools, such as Defining a Problem, collecting Voice Of Customer and identifying opportunities using data.
• Applied team Process Improvement tools and techniques such as Process Mapping, Cause-and-effect diagrams and Value Add / Non-Value Add waste identification.

Topics covered

• Identifying and defining Problems: Problem Statements, Brainstorming
• Tools to understand the Customer: Voice of Customer
• Tools to Understand the process: Process Mapping, Waste Analysis
• Identifying root causes and generating solutions: Fishbone Diagram, Pareto Chart, Piloting changes

Take-aways provided

• A Participant Guide covering the ‘how-to’ for all the tools used is optionally available.
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

Introduction to Process Improvement Workshop

USD $1,636.04 inc. GST

Engage everyone & introduce Process Improvement into the workplace using the fast-paced Courier Capers!

Root Cause Analysis (RCA) Workshop

Root Cause Analysis (RCA) provides a structured approach to solving problems. This half-day workshop develops skills in the 'process and practice' of Root Cause Analysis to identify the root causes of problems and develop plans to mitigate them.
This course incorporates many practical group activities to reinforce the learning experience, with Case Studies supplied during the course to practice & apply the tools on.

Target Audience

This workshop is suitable for:
• Anyone wishing to understand how RCA techniques can be used in their own environment
• Anyone in roles focused on continuous improvement or quality control management wanting to build on their existing understanding and skills
• Process Improvement practitioners who want to ‘freshen up’ or further extend their skills in RCA

Workshop Details

Objectives

By the end of this workshop you will have:
• Identified which problems can be solved using RCA
• Learned the ‘Process & Practice’ of problem-solving using RCA
• Understood how to identify root causes using the Fishbone Diagram and 5-Whys tools
• Develop effective actions to address the root causes

Topics Covered

• Root Cause Analysis – Why RCA is used and which problems to apply it to
• Problem Statements – how to describe an issue or concern being encountered
• Fishbone Diagram – how identify the potential causes of the problem
• 5-Whys – how to confirm the Root Causes
• Action Plans – how to develop effective actions to address the root causes

Take-aways provided

• Printed reference summary guides: RCA Workout, Ideas to Action Workout
• An RCA Template (DOCX file)
• Case Study examples of Root Cause Analysis
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

RCA Workshop

Structure your problem solving skills

Cost: $250 incl. GST pp

Process Streamlining Workshop

Reduce the complexity and workload of your business processes.
The Process Streamlining Workshop follows on from the Intro to Process Improvement workshop, engaging a team in a ‘learn-do’ approach to applying key tools & techniques to simplify and streamline work.

This half-day workshop develops skills in the 'process and practice' of Process Streamlining to identify and reduce waste and complexity. Case Studies and practical group activities are included to reinforce the learning experience through hands-on practice and application of the tools.

See our Corporate Finance case study where the team changed their work process to significantly increase their value contribution.

Target Audience

This workshop is suitable for:
• Anyone wishing to explore how to simplify and redesign work processes in their own environment
• Anyone wanting to develop their understanding and skills to change the way work is currently done
• Process Improvement practitioners who want to ‘freshen up’ or further extend their skills in Process Mapping

Workshop Details

Objectives

By the end of this workshop you will have:
• Developed As-Is and To-Be versions of process maps
• Learned the ‘Process & Practice’ of identifying waste and complexity in a process
• Prioritised opportunities to reduce the waste, complexity and workload within the workplace.
• Redesigned a work process following best practice flow principles

Topics Covered

• Process Mapping the 'As-Is' state – scoping and mapping the activities to find disconnects, waste and bottlenecks
• Process Mapping the 'To-Be' state – redesigning a process using best practice flow principles to simplify & streamline
• Action prioritisation – assessing opportunities to prioritise and focus on the ones with the biggest benefits

Take-aways provided

• Case study examples of process streamlining
• Printed reference Process Streamlining Guideline
• A Process redesign principles prompt sheet
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

Process Streamlining Workshop

Reduce the complexity and workload of your business processes

Cost: $250 incl. GST pp

Failure Modes & Effects Analysis (FMEA) Workshop

Failure Modes & Effects Analysis (FMEA) is a disciplined procedure for identifying & assessing risks. This half-day workshop develops skills in the 'process and practice' of Failure Modes & Effects Analysis to proactively identify risks and develop plans to mitigate them.
This course incorporates many practical group activities to reinforce the learning experience, with Case Studies supplied during the course to practice and apply the process on. It is assumed participants:
• are familiar with using Excel (working with formulas and functions, creating charts, sorting and filtering data)
• have access to a laptop with Microsoft Excel 2010 or later

Target Audience

This workshop is suitable for:
• Anyone wishing to explore how FMEA can be used in their own environment
• Anyone in roles focused on process, product or quality control management wanting to build on their existing understanding and skills
• Process Improvement practitioners who want to ‘freshen up’ or further extend their skills in FMEA

Workshop Details

Objectives

By the end of this workshop you will have:
• Identified when FMEA can be used
• Learned the ‘Process & Practice’ of identifying risks using FMEA
• Understood how to prioritise Risks using the Severity, Occurrence & Detection scales
• Developed effective actions to reduce the risks identified

Topics Covered

• Failure Modes & Effects Analysis (FMEA) approach – following a Design or Process approach to assessing failure modes
• Failure Modes identification – ensuring all potential failures are identified using the Hierarchy of failure & Guidewords technique
• Risk prioritisation – assessing risks using Severity, Occurrence & Detection scores
• Action Planning – where to focus to reduce the Risk Priority Number

Take-aways provided

• An Excel FMEA Template (XLSX file) with scoring tables
• Case study examples of Design & Process FMEA
• A Failuremodes Guidewords prompt sheet
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

FMEA Workshop

Develop your skills to proactively manage risks

Cost: $250 incl. GST pp

Data Analysis Masterclass

A half-day workshop to improve your ‘critical thinking’ skills by learning how to use business data to drive more effective actions. This intermediate level, hands-on workshop provides the disciplines, proven-practices & skills to analyse data and draw conclusions from it. Improving your skills in working with data will enhance the impact of your knowledge and experience when tackling issues such as identifying the drivers of customer satisfaction/ retention, understanding the sources of variation in demand/ supply chains, prioritising where to focus cost reduction efforts/ productivity gains, and more.
To be able to successfully participate in this Group tutorial based session, it is assumed participants:
• can bring along their own business data: Safety, Customer, Operations, Service, Commercial, Purchasing etc.
• are familiar with using Excel (working with formulas and functions, creating charts, sorting and filtering data)
• have access to a laptop with Microsoft Excel 2010 or later

Target Audience

This workshop is suitable for:
• Anyone working with business data who needs to go beyond just reporting where the issues are and start identifying what actions to take
• Anyone involved in continuous improvement activities wanting to build on their existing skills and use data to target effective actions
• Process Improvement practitioners who want to ‘freshen up’ their skills in data analysis with proven tools and techniques

Workshop Details

Objectives

By the end of this workshop you will have:
• Developed an understanding of the approach to conducting effective data analysis
• Gained knowledge on how to structure and prepare business data for analysis
• Used a range of techniques to summarise and present data to provide a targeted study of key themes and issues.
• Learned how to identify key insights and opportunities from data analysis using summary statistics and graphical techniques

Topics Covered

• Planning data analysis – deciding the data frame, which data is required, along with how much and what type
• Preparing data – how to validate and address the data quality (Complete, Correct and Consistent)
• Data analysis routines – executing analysis using the Practical – Graphical – Analytical method
• Analysis Reporting – which type of graph type to use when, proven practices in data visualisation

Take-aways provided

• A printed reference summary guide
• An Excel Data Analysis Toolkit (XLSX file) containing the essential data analysis tools and techniques
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

Data Analysis Masterclass

Improve your critical thinking skills

Cost: $250 incl. GST pp

Process Variation Workshop

Statistical Process Control (SPC) provides sound information upon which to track process performance on a real-time basis and make decisions. This one day, intermediate level workshop develops skills in the practices and statistical methods of SPC to improve the consistency and performance of any work process, resulting in reduced costs and less waste.
This course incorporates many practical group activities to reinforce the learning experience, with data generated during the course and used to construct and interpret various charts. It is assumed participants:
• are familiar with using Excel (working with formulas and functions, creating charts, sorting and filtering data)
• have access to a laptop with Microsoft Excel 2010 or later

Target Audience

This workshop is suitable for:
• Anyone wishing to explore how SPC techniques can be used in their own environment
• Anyone in roles focused on process, product or quality control management wanting to build on their existing understanding and skills
• Process Improvement practitioners who want to ‘freshen up’ or further extend their skills in SPC

Workshop Details

Objectives

By the end of this workshop you will have:
• Developed an understanding of how to apply an SPC approach in order to better manage processes
• Practiced how to validate the data measurement and decide statistically valid data sampling approaches
• Practiced how to select, construct and interpret process control charts and process capability charts.
• Developed strategies to manage the ongoing process control and risks using Control Plans and FMEA

Topics Covered

• Statistical Process Control (SPC) design – Output features and process variables
• Measurement and Sampling practices – measurement validation and data sampling techniques
• SPC tools – assessing process stability using Control charts and process performance using Capability analysis
• Process management controls and risk reduction – Control Plans and Failure Modes and Effect Analysis (FMEA)

Take-aways provided

• A printed reference summary guide
• An Excel SPC Toolkit (XLSX file) providing the essential SPC tools and techniques
• A Certificate of Completion to recognise the knowledge and understanding gained through attending

Process Variation Workshop

Develop your skills in Statistical Process Control

Cost: $350 incl. GST pp

SHORT COURSES

Develop & Accelerate the Team capabilities!

Introduction to Process Improvement

Target Audience

Workshop Details

Objectives

Topics covered

Take-aways provided

Introduction to Process Improvement Workshop

Read More

Structure your problem solving skills

Reduce the complexity and workload of your business processes

Develop your skills to proactively manage risks

Improve your critical thinking skills

Develop your skills in Statistical Process Control

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