Introduction to Process Improvement Workshop

$3,000.00 inc. GST

Engage everyone & introduce Process Improvement into the workplace using the fast-paced Courier Capers!

Product Description

‘Courier Capers’ provides an immersive gamified experience and a ‘learn-do’ approach to introduce the key Process Improvement tools & techniques.
This 4.5 hour session engages 9 – 15 participants in the action, with hands-on breakout sessions & interactive discussions to provide further reinforcement of the concepts covered. A Participant Guide covering the ‘how-to’ for all the tools used is optionally available.

The key outcomes include:

Knowledge of the approach to Process Improvement in workplace.

Understanding the team roles and contributions to Process Improvement.

Introduction to the use of preliminary Process Improvement tools, such as Defining a Problem, collecting Voice Of Customer and identifying opportunities using data.

Application of team Process Improvement tools and techniques such as Process Mapping, Cause-and-effect diagrams and Value Add / Non-Value Add waste identification.

Participants are eligible to claim up to 4 PDUs in the ‘Education’ category on completing this course. Refer to the PDUs information page.