Lean training for teams!
Introduction to Process Improvement
A half-day team session to introduce & develop the process improvement mindset within the team; the Introduction to Process Improvement workshop is a highly interactive and fast paced immersion simulation engaging everyone in the action!
Participants are immersed in the Courier Capers action-learning experience, a uniquely fun way to develop understanding of how customer-back process improvement tools and techniques achieve better outcomes!
Streamline, simplify and take out work complexity!
The Add Value workshop reveals the hidden workplace, as experienced by staff and customers every day. This one day As-Is session identifies and actions the things that are preventing the team from providing high quality service and a better customer experience. This workshop collects the previously unseen quick wins & ‘low hanging fruit’, and focuses the team to both implement and continue on making improvements.
Team problem-solving and process improvement!
The one day IDS Problem Solving Workshop puts the participant at the centre of the learning and solving experience and facilitates behaviours for team outcomes vs individual excellence. All team members are engaged in an interactive process and are inspired to offer suggestions and possible solutions. Make it easy to put proven tools in the hands of the people who are experiencing the problems, as they are, more often than not, the ones who hold the keys to solving them!
Workshop Outcomes
Testimonials
'Fun session that clearly articulated process improvement principles. I really liked the way the Courier simulation provided a practical application of the principles learned'
- University of Newcastle, Finance
'An engaging and energetic session, this has inspired me! I gained a new perspective with the unexpected shift to Customer; and just how transferable these skills are. I have learned how to throw out Waste!'
- Newcastle Permanent Bank, HR
'Value the practical way the IDS Problem Solving material was presented, not using a lot of industry jargon. This is something I can take back and work through with my team on a level they will understand and engage with'
- Alsco Linen, GM Operations
'I wasnt sure what lean was all about before attending the Courier Capers workshop (Introduction to Process Improvement). I now have a clear understanding. It provided simple and practical ways that really brought home to me how I could use these tools back at work'
- Phoenix Health Fund, Administration
'One of the best courses I’ve done since working here, easy to understand and follow. The LEGO® simulation was interesting and to see the methods put to the test and actually work was an eye opener! Our organisation should encourage more courses like this...10 out of 10!'
- NBN Co. Contact Centre
The learning applied 'in the field'
CONNECTING TO PROBLEM SOLVING!
The client’s mission is to provide access to fast broadband to homes and businesses across Australia. With aspirations to engage over 2000 staff within 5 months in a corporate ‘self healing’ problem solving toolset, the challenge was clear, and needed a consistent way to rapidly scale up the deployment.
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KEEP ON HAVING A GOOD DAY!
The client was shipping logs from a new site and there was growing frustration due to higher than expected costs and competing goals across functional teams. The key operational aspects to be managed were: safely loading logs, maintaining efficiency, & meeting the customer stow factor with no damage.
Read More...Talk to Us about your Training needs!
We have an extensive range of 'Quick bite' lean training sessions and Team training events that can be customised to your requirements. Hosting your own dedicated training provides the most cost effective and fit-for-purpose outcomes.